Puppijoy Store Policies & Terms of Service
📦 Shipping & Fulfillment
Processing & Shipping Times
All Puppijoy products are made-to-order and produced on demand.
Production and processing take 2–7 business days, depending on the product type and order volume.
Once production is complete, shipping times are approximately:
- USA: 3–7 business days
- Europe: 5–10 business days
- International: 10–20 business days
Tracking Information
Once your order ships, you will receive an email with tracking details. Tracking updates may take 24–48 hours after shipment.
Lost Orders & Delays
If your order hasn’t arrived within 10 business days after the estimated delivery date, please contact our support team at support@puppijoy.com.
International Orders & Customs Fees
International orders may be subject to customs duties, VAT, or other import taxes depending on your country’s regulations.
🔄 Exchange & Return Policy
Puppijoy does not offer refunds, as all products are custom-made. However, we will issue a replacement or store credit for the following cases:
- Damaged or defective products
- Wrong item received (manufacturing or fulfillment error)
How to Request an Exchange
- Take clear photos of the defective product.
- Contact support@puppijoy.com within 7 days of delivery, including your order number and photos.
- If approved, we will issue a replacement or store credit.
🔒 Privacy Policy
What Information We Collect
When you place an order, we collect:
- Name
- Email address
- Billing & shipping address
- Payment details (processed securely by third-party payment providers)
How We Use Your Information
We use your data:
- To process and ship your order
- To communicate order updates
- For marketing purposes (only if you opt-in)
📄 Terms of Service
Order Processing & Cancellations
Orders are processed automatically and sent to production immediately.
Orders can only be canceled within 24 hours after payment is made. After this period, orders cannot be modified or canceled, as they are already in production.
Pricing & Payment
- All payments are processed through secure online payment gateways.
- We accept debit and credit cards (Visa, Mastercard, American Express) and other payment methods available at checkout.
- Payments must be completed before an order is sent to production.
- All transactions are encrypted and secured according to PCI-DSS standards.
- Puppijoy does not store payment details – all payments are processed through third-party services.
📧 Contact Us
If you have any questions or concerns, reach out to us:
Email: support@puppijoy.com